Returns and Exchanges

Published 10/01/2019 12:03 PM | Updated 10/01/2019 12:03 PM

If for any reason you are not completely satisfied with our products, please first call us. We can help customize your kit so it better meets your needs. If a custom kit doesn’t make sense for you, you can return the products back to Broth By Design for a full refund of the purchase price (less original shipping and handling fees).

We offer a 30-day money back guarantee on all orders (from ship date) purchased directly from Broth By Design. This means if for any reason you are not completely satisfied, you can return the products back to Broth By Design for a full refund of the purchase price (less shipping and handling). Shipping costs for any returns will not be reimbursed by Broth By Design unless there was a shipping error or product damage.

How to Return Your Product

1. Please contact our Customer Service Department at (800) 655-0048 for additional information necessary to return order and to process credit.

2. Please use the original packaging, if possible, and seal the package securely with tape. We recommend that you insure the package when sending and retain the receipt. To insure that your return remains eligible for a refund, please have the return package postmarked within 30 days from the Ship Date as indicated on in the front the original invoice. Please note that Broth By Design is not responsible for return postage, the cost of insurance, or lost or undelivered items.

3. Send the package to the following address:

Broth By Design
ATN: Return Dept.

4. Upon receipt of the returned products please allow up to 30 days to process a return and credit or refund the purchase price paid by you for the item(s) less any discounts, rebates, credits or refunds already given to you in connection with such products. In the event that you return part of a kit, we will credit or refund the portion of the purchase price allocable to the product you are returning. The original shipping and handling charges, if any, will not be refunded.

Important Note:

Unfortunately, shipping fees are non-refundable and you are responsible for any costs incurred for insuring and shipping your order back to us unless there was a shipping error or product damage so please place your orders thoughtfully.

If you purchased Broth By Design products at a store/doctor/spa/salon, please first contact that store directly to inquire about their return policy.

Shipping Errors and Damages

Please call us right away at (800) 655-0048 if order arrived damaged or if a packing error occurred; please provide us with your order number, name, address, and a description of what happened. We will let you know what to do next.