Frequently Asked Questions

Sign In & Account Management

Q1. How do I sign in / create account?

At the top of the screen click Login. Once the new page loads, enter the required information in the specified fields.

Q2. What is my Password?

If you previously created a Broth By Design account but you have forgotten your password, proceed to Login link and click on “Lost your password?” You will need to provide the email address that you used when you created the account to reset your password.

Q3.How do I change the address, password, or email that Broth By Design has on file for me?

To change any of the details stored in your account profile, sign in to your Broth By Design Account, where you have the option to “edit your password and account details”, including your name, last name, email. All billing and shipping details can be also managed from your account dashboard.

Q4. Is my information secure?

You can be assured that personal information collected through this site is secure. Please read our Privacy Policy to learn more.

Ordering Process & Management

Q1. What methods of payment do you accept?

  • PayPal
  • Visa
  • Mastercard
  • Discover
  • American Express

For more information, please read Ordering and Payment section.

Q2. How do I know if an item is available?

Stock availability is updated regularly. If a product you try to order is out of stock, it will be reflected on the product page. You will be able to choose a back order option, or an option to receive an email notice once an out of stock product is available

Q3. How long will offers on Radiant RG-CELL Store be available?

Some of our offers are only valid for a limited time. But we’re always adding great new offers to our site, so make sure to check back often.

Q4. Do you send order confirmations?

Yes, after submitting your order, you will see a Purchase Confirmation screen, which you may want to print for your records. In addition, we will send you another email confirmation after your order has shipped to track delivery of your package.

Q5. What if I am having trouble ordering from your online store?

Please contact us at (800) 655-0048, or through our Customer Service contact form, or by emails info@brothbydesign.com.

Q6. How long will it take for me to receive my order?

Please allow up to two business days for order processing and five to seven business days for shipping in the US. Orders shipped outside of the US are typically delivered within 5-10 business days from ship date. For more information, please read Shipping Information section.

Q7. Why is my order delayed?

Orders are generally processed within 24-48 hours. If your Order Status indicates that your order has not yet shipped but the merchandise is in stock, this could be the result of one of the following:

  • We were unable to obtain a proper credit approval for your purchase
  • We were provided a credit card billing address that could not be verified with your credit card issuer

Please note that it’s important to provide phone number, so that we may reach you to discuss any problems with your order.

Q8. What if the product I ordered on the site looks different than the product I received?

We periodically update the packaging of our products, so it’s possible that you may receive a product that looks slightly different from what is depicted on the site. If you still feel that you have received the wrong product, please contact Customer Service Center at (800) 655-0048, or through our Contact Form.